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Frequently Asked Questions

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How are your planners, journals, and coloring books produced?

 

All books are printed on demand through Lulu Direct, a professional book-printing service. This means your book is printed fresh when you place your order — no warehouse storage, no old stock.

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Why do some items arrive separately?

Because I work with two fulfillment methods:

1. Lulu Direct

Prints + ships:

Hardcover & softcover planners

Bullet journals

Coloring books

 

2. My Studio (West Kootenays B.C Canada)

Ships:

Postcards

Holiday bonus packs

Original art add-ons

So you may receive multiple packages depending on what you buy.

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Is shipping combined?

 

Not for Lulu products — they handle their own printing and shipping.

Studio-shipped items are mailed separately.

 

 

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What are the shipping timelines?

 

Lulu Direct items:

 

Print time: 3–7 business days

 

Shipping: varies by region (typically 4–10 business days)

 

 

Studio items (postcards, art and bonuses):

 

Packed + mailed within 2–3 business days

 

Standard lettermail delivery applies

 

 

 

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Do orders include tracking?

 

Lulu Direct shipments usually include tracking (depending on country).

 

Studio mail (postcards/bonuses) does not include tracking unless upgraded.

 

 

 

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What happens if my book arrives damaged or misprinted?

 

Lulu is great with reprints. Just send me:

 

Your order number

 

Photos of the issue

 

 

I’ll handle the reprint request for you — no stress.

 

 

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Holiday Cutoff Dates

 

To increase the chance of holiday arrival:

 Order books by December 20th

 Postcards are mailed quickly, but holiday mail may still delay delivery.

 

 

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Do you ship internationally?

 

Yes! Lulu prints in multiple countries, so international customers often receive their books faster than expected.

Studio items ship from Canada worldwide.

 

 

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Can I return or exchange an item?

 

Because everything is printed on demand, returns aren’t available unless there is a quality issue. If something is wrong, email me — I always make it right.

 

 

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Who do I contact if I have questions?

 

Send me a message through my website or Instagram anytime — I’m happy to help!

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